We accept Visa, MasterCard, American Express, Discover and PayPal. We do not accept checks or cash at this time.

If you have any issues using your credit card on our site, contact us, and we will arrange an alternative!

Phone: 303-440-0358
Email: info@polarbottle.com

Orders typically ship within one business day after the order is placed. If you order is placed over the weekend, it will ship the following Monday.

If it is a particularly busy time of year, it might take us an extra day to ship your order. But this is rare. If you have a tight shipping window, feel free to contact us to confirm shipment.

Phone: 303-440-0358
Email: info@polarbottle.com

Contact Our Shipping Department

Contact shipping to change your order, update your shipping address, etc.

If you would like to cancel or change your order please let us know as soon as possible.

We typically process shipments the morning after orders are placed, so please contact our shipping department within 12 hours if possible.

Phone: 303-440-0358
Email: info@polarbottle.com

Probably not! We build all monogram bottles to order, so if we haven’t shipped your order yet, we can likely still add the monogram to your bottle.

Contact our customer service to update your order.

Phone: 303-440-0358
Email: info@polarbottle.com

Certain bottle sizes and graphics naturally sell better than others. So, we discontinue less popular graphics in favor of using those resources toward a new design or bottle style.

If you have you heart set on a certain graphic but we don’t currently offer it in the size you want, we can probably still arrange to custom build you one.

Please just contact us to inquire about building a custom bottle.

Email: info@polarbottle.com
Phone: 303-440-0358

It is possible that you are trying to purchase a product that the code does not apply to. Most of our coupons do not apply to discounted products, bottles supporting charities or bundled products.

If that still does not resolve the issue, the code is possibly expired or broken. Please just contact us and we will look into it.

Email: info@polarbottle.com
Phone: 303-440-0358

We have tight security measures on our site to protect both our customers and our company. Because of this, our credit card processor often holds orders to ensure that they are legitimate. Typically, payment is delayed because the billing address does not match the credit card information on file.

If we are unable to resolve the issue, we will contact you to arrange another payment method.

Or, feel free to call or email us.

Email: info@polarbottle.com
Phone: 303-440-0358