Polar Bottle can refund orders placed on polarbottle.com within 30 days of the purchase date. To arrange for a refund, please contact our customer service department.
We take great pride in the quality of each and every Polar Bottle water bottle we produce and distribute from our Boulder, Colorado factory.
Every bottle goes through several levels of quality control before it is shipped out and our products are designed to last for years. That being said, we understand that things happen, so we offer a lifetime guarantee on all of our products.
Organizing a Bottle Replacement
To ensure that our engineering and quality control teams have the tools to continuously improve our products, we require that bottles be returned to us before we ship replacements.
If your bottle breaks or is somehow faulty, follow the steps found on our Bottle Replacement Form (click here) and we will take care of you. Guaranteed.
Free Replacement Caps
Don’t waste a bottle just because of a missing cap! We offer FREE water bottle replacement caps, and CarryLoops™ — order yours today.